Support

Help with KnownStock.

Get help with account access, workspace data, inventory work, app installation on Windows or Android, billing, exports, privacy or a technical issue. You can also use KnownStock directly in your browser without installing anything. For step-by-step guidance, the practical manual is usually the fastest place to start.

Contact support Install KnownStock Open the manual

Choose the shortest path

Help before, during and after the trial.

Use the public resources immediately or send a structured request when the answer depends on your account or a specific inventory record.

Practical manual

Follow 21 task-oriented procedures for setup, items, purchases, sales, transfers, counts, production, reports, billing and security.

Open the manual 02

Your workspace

Return to the same browser-based inventory app from a computer, tablet or phone. Installed access and browser access use the same records.

Open KnownStock 03

Trust and data

Review workspace separation, permissions, exports, encrypted backups, billing separation and the product’s operational boundaries.

Review trust

Install KnownStock

Open KnownStock on the web or install it for Windows or Android.

Your authorised workspace stays the same across supported access points, so items, documents, warehouses, counts, reports and current inventory records remain connected.

A useful support request

Describe the record and the action, not just the symptom.

Include the KnownStock account email, workspace name and the relevant item, purchase, sale, transfer, count, production or other document reference. Explain what you were trying to do, what happened, when it occurred and which browser or device you were using.

For a technical issue

Copy the stable item or document reference shown in KnownStock.
Describe the action immediately before the problem occurred.
Include the exact message displayed, if any.
Say whether the issue also occurs in another browser or device.
Keep a screenshot ready only if it contains no unnecessary business or personal data.

For billing

Include the account email and Paddle transaction or invoice reference when available. Never send full payment card details.

Support form

Tell us how we can help.

Use the form below once you have the relevant context. Your reply address remains separate from the KnownStock account email, and the selected topic helps route the request.

Before sending

Provide the practical context described above, but never send a password, private access link, session data or full payment card details.

Support questions

Before you send the form.

These boundaries protect both the workspace and the person asking for help.

Do I need a KnownStock account to contact support?

No. You can ask a product, privacy or pre-trial question without an account. If the request concerns a workspace, provide the account email and workspace name when it is safe to do so.

What should I include in a technical support request?

Include the page or task, the visible record reference, what you did immediately before the issue, the exact message shown, the approximate time and the browser or device you were using.

Should I send my password or private access data?

No. Never send passwords, activation or recovery links, session cookies, API keys, full payment card details, complete customer exports or unrelated personal data.

Can support help with billing, privacy or deletion requests?

Yes. Choose the matching topic in the form. For billing, include a Paddle transaction or invoice reference when available, but never full payment card details.

Privacy control

Account and data deletion

You can also request help without signing in. Select the privacy or deletion topic in the support form and identify the account or workspace. We will verify ownership before deleting data.

Read the deletion instructions