Privacy control
Account and data deletion
KnownStock users can request deletion of their account and associated workspace data from the app or by contacting KnownStock.
Request deletion from the app
Open Settings → My preferences and security → Delete account and data. Type DELETE exactly and choose Request account deletion. This is also available in a read-only workspace. Administrators and Users who are not the Owner cannot request it. KnownStock sends a confirmation link to the Owner’s verified email address. The link expires in 24 hours.
Opening the link does not delete anything. Check the workspace reference and owner email on the confirmation page, then confirm deletion. Export any records you need first: deletion is permanent and removes access for every workspace member.
Request deletion without opening the app
If you cannot access the app, email info@knownstock.com from the address associated with your KnownStock account. Use the subject “KnownStock account deletion request” and identify the workspace or account email you want to delete.
You can also use the support form. KnownStock may request additional verification before completing the deletion. Never send your password or a private confirmation link.
What will be deleted
After confirmation, KnownStock deletes the account and all workspace data: users and sessions, the item catalogue, warehouses and locations, customers and suppliers, purchase and sales documents, transfers, counts, adjustments, light assembly records, shipments and inventory history. Every workspace member loses access.
Some records may be retained where required by law. Protected backups expire after 14 days (daily), 90 days (weekly) and 370 days (monthly). Deleted accounts remain inaccessible if a backup is restored.
Paid subscriptions
Before deleting this account, cancel the active subscription from Plan & access. Wait until Paddle confirms cancellation and the paid period has ended. A scheduled cancellation alone does not allow deletion.
Payment records held by providers such as Paddle are subject to their own legal and retention obligations.
Contact
For account deletion, data deletion or privacy questions, contact info@knownstock.com or use the support form.