Cancellation and refund conditions.

1 · Provider and scope

This policy covers KnownStock subscriptions.

The verified publisher identified on this page provides KnownStock. This policy applies to trial and paid subscription access; the Legal Terms govern use of the wider service. Account-related help is available through the Support page.

2 · Complete 21-day trial

No payment means there is nothing to refund.

The complete trial is available without a payment card and creates no charge. A paid subscription begins only when the workspace Owner selects a plan and separately authorises the transaction through Paddle Checkout.

3 · Cancellation is not a refund

Stop the next renewal without losing the paid period.

A monthly or yearly subscription can be cancelled through KnownStock’s billing area or the Paddle buyer portal. Cancellation prevents future renewal and ordinarily takes effect at the end of the current paid period. It does not automatically reverse a charge already processed.

Access remains available through that paid period. Afterwards, the workspace becomes read only so authorised users can continue to search, run reports and obtain available exports.

4 · Transactions processed by Paddle

Paddle is the Merchant of Record.

Paddle acts as authorised reseller and processes the charge, applicable transaction taxes, payment receipt and any approved refund. Eligibility is assessed under Paddle’s applicable buyer and refund terms, this policy and mandatory law.

5 · How to request a refund

Provide the transaction context, never payment secrets.

A request can be submitted through Paddle buyer support or the support and subscription links in the Paddle purchase email. KnownStock support can help identify the relevant workspace and transaction.

Include the account email, workspace name, transaction or invoice reference, charge date and a concise explanation. Never send a password, full payment-card number, security code or authentication token.

6 · Requests subject to review

The facts and applicable rights determine the outcome.

A duplicate or incorrect charge, missing access after confirmed payment, materially defective or unavailable service, or a mandatory withdrawal or refund right will be reviewed with Paddle. Paddle may also consider a discretionary request under its published policy.

A refund is not guaranteed solely because a subscription was unused or cancelled after renewal. Nothing in this policy limits a right that applicable law makes mandatory.

7 · Business use and mandatory rights

Professional use does not remove mandatory protection.

KnownStock is intended principally for business and professional use, so consumer rules may not apply to every purchase. Where the buyer qualifies as a consumer, or another non-waivable local protection applies, that mandatory right prevails.

8 · Effect of an approved refund

Paddle returns funds through the original route.

Paddle returns an approved refund using the method and timing stated in its policy and buyer communications. A bank or payment provider may require additional processing time.

A full refund ordinarily ends access associated with the refunded subscription. A partial refund or billing correction may lead to a corresponding adjustment to the plan or billing record.

9 · Contact and amendments

Use the right route for the question.

Use KnownStock Support for workspace or product context and Paddle buyer support for the status of a Paddle charge or refund. Material amendments will appear here with a revised effective date and will not remove a right that was already mandatory for an earlier transaction.